Investor FAQs

Q1. What is MAITRI?

With an objective to attract investment and employment in the State, Maharashtra Government has launched Maharashtra Industry, Trade and Investment Facilitation Cell (MAITRI). It provides G2B services, one-stop-shop for existing and prospective investors to get consolidated information about the investment process with regards to expanding their existing units or to set up a new business unit in the State. the cell marks a paradigm shift in role of the Government from being a regulator to that of facilitator.

Q2. What does MAITRI do?

Ensure timely approvals and services to investors. Handholding support to the investors. Hosts the Single Window System (MAITRI portal). Handling investment related grievances. Acts as a comprehensive repository of information. Coordination with departments and associations for Ease of Doing Business initiatives. Functions as a clearing house for all investment related issues.

Q3. What is the Maharashtra Industry, Trade and Investment Facilitation Act, 2023?

The Act establishes a Single Window System for facilitating business operations and investments in the State of Maharashtra by streamlining the process of obtaining necessary permissions.

Q4. What is the Investment Wizard Module and its purpose?

The Wizard Module is an online tool designed by the Nodal Agency to assist in identifying required permissions and approvals for establishing or operating businesses in Maharashtra.

Q5. How can I contact MAITRI?

You can email MAITRI at ‘maitri-mh@gov.in’. MAITRI Dedicated Helpline No: 1860 233 2028. 24 x 7 Citizen Call Center: 1800 120 8040 (Toll Free) 91-22-22622362 / 2262 2322

Q6. Can I track my application that was submitted through MAITRI?

Yes, the status of the applications reflects in the “Services Applied” section.

Q7. How are delayed application approvals handled by the department?

Delayed applications beyond the RTS Notified Timeline are taken up by the Empowered Committee as prescribed by the Act

Q8. Is there a preferred web browser or technical specifications for using MAITRI effectively?

While not specified, users should ensure they have a stable and updated internet browser for the best experience.

Q9. How can I get support on billing errors, delayed applications, local level grievances, help with incentives and subsidies?

You can email or call MAITRI team at contact details mentioned above.

Q10. Where can I get information about all policies, subsidies, and incentives?

Sector specific policies are listed under the Acts / Policies Tab of MAITRI Portal –
https://testmaitri3.mahaitgov.in/resources/policies/